In order to assist individuals with physical or developmental disabilities, RioCan has developed policies, practices and procedures to ensure they can access the goods or services we offer.
Kết quả xổ số Wilo hôm nayWe are committed to ensuring that the requirements set out in Government legislation and the applicable Standards are rigorously observed.
We recognize the importance of making goods and services accessible to people with disabilities and are committed to providing excellent customer service and a respectful, welcoming and inclusive environment to all individuals who use our goods and services.
“Our” and “We” means “RioCan”
RioCan is committed to eliminating obstacles faced by customers who have disabilities. We will make reasonable efforts to ensure that the Policy and related practices and procedures are consistent with the following principles as prescribed in the Customer Service Standard:
Kết quả xổ số Wilo hôm nayThis policy applies to all RioCan employees and any third party that provides goods and services on behalf of RioCan and who may interact with the public or third parties located in the Province of Ontario.
Kết quả xổ số Wilo hôm nayWhen communicating with a person with a disability, we will take into account the particular individual’s needs and circumstances. Our staff, who communicate with customers or third parties have been trained on how to interact with people with various types of disabilities in order to ensure we provide responsive and effective communication.
Kết quả xổ số Wilo hôm nayRioCan will permit the use of personal assistive devices by people with disabilities to obtain, use or benefit from our goods and services.
Our staff is trained on the use of various types of assistive devices made available by RioCan at our sites for people with disabilities accessing our goods and services, so as to better provide services to these individuals.
In order to provide effective service to people with disabilities, our staff is trained to speak to customers slowly in clear and plain language over the telephone. If the disability provides a barrier to telephone communications, we will be available to communicate through e-mail.
In order to best serve people with disabilities, we provide our invoices in the following formats upon request, hard copy, and large print or by e-mail. Questions regarding invoices will be answered in person, by telephone or by e-mail.
A person with a disability who uses the assistance of a service animal is permitted to access all areas of our premises open to the public or third parties with the service animal unless prohibited by law. In such a case, we will strive to ensure alternative means for people with disabilities who require the assistance of a service animal to access our goods and services. If it is not readily apparent that the animal is used by the person for reasons related to his or her disability, we may ask the person to provide a letter from a physician or nurse that confirms that the animal is required for reasons related to their disability.
If there is a temporary disruption in the facilities or services usually used by people with disabilities we will provide customers with notice as soon as possible. In the notice of disruption, we will include the following information:
RioCan will provide training to all of its employees, volunteers and other individuals who have contact with the public or third parties on our behalf and all individuals who are involved in the development of our policies, practices and procedures. Training will be provided to each individual as soon as practicable after he or she is assigned the duties which require the need for training.
Training will be received on an on-going basis whenever we make changes to our policies, practices or procedures to ensure that the Policy is properly implemented and followed at all times.
Our training programs consist of the following:
In order to properly assess the needs of people with disabilities, RioCan has created a feedback process. We welcome comments from individuals on how effectively we are accommodating people with disabilities in the provision of our goods and services.
Feedback may be provided in person, in writing, by e-mail, on disc or by phone.
Kết quả xổ số Wilo hôm nayRioCan will address complaints that arise through the feedback process in a timely manner.
Kết quả xổ số Wilo hôm nayThe policy and any corresponding practices and procedures will be made available to any person on request. We post notice of the availability of these documents on all our properties to which the Policy applies and on our website.
Upon request we will provide a copy of the Policy in a format that takes into account the disability of the person submitting the request.
Any modifications made to the Policy and any related policies will be for the purpose of improving our ability to provide services to people with disabilities. Any change made to the Policy or related policies will carefully take into account the impact on people with disabilities. Any provision of the Policy or related policies that does not enhance our ability to provide goods and services to people with disabilities will be modified accordingly.
Kết quả xổ số Wilo hôm nayWe welcome questions regarding our commitment to providing accessible goods and services to people with disabilities. If you have any questions regarding our policies please contact our Health & Safety Department, who will be happy to answer any questions that you may have.
All inquiries, customer feedback and complaints may be submitted in one of the following ways:
RioCan Yonge Eglinton Centre Customer Service
2300 Yonge Street
Toronto, Ontario
M4P 1E4
Monday – Friday
9:00am – 5:00pm
Health & Safety Department
416-847-8682
RioCan Yonge Eglinton Centre
Attn. Health & Safety Department
2300 Yonge Street, Suite 500 P.O. Box 2386
Toronto, Ontario
M4P 1E4
Kết quả xổ số Wilo hôm nayWe believe that treating people with disabilities in a way that allows them to maintain their dignity and independence is an integral part of the customer experience RioCan offers to our employees, tenants, patrons and contractors. RioCan is committed to ensuring equal access and participation for people with disabilities. RioCan delivers on this commitment by removing and preventing barriers to accessibility, ensuring that our customer service staff are trained to positively interact with our patrons and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act, the Building Code and Ontario’s accessibility laws.
Edward Sonshine, O.Ont., Q.C.
Chief Executive Officer
Kết quả xổ số Wilo hôm nay“Our” and “We” means “RioCan”
Kết quả xổ số Wilo hôm nayThis policy applies to all RioCan employees and any third party that provides goods and services on behalf of RioCan and who may interact with the public or third parties located in the Province of Ontario.
RioCan will provide training to all of its employees, volunteers and other individuals who have contact with the public or third parties on our behalf and all individuals who are involved in the development of our policies, practices and procedures. Training is provided to each individual as soon as practicable after he or she is assigned the duties which require the need for instruction in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
Training is received on an on-going basis whenever we make changes to our policies, practices or procedures to ensure that our accessibility policies are properly implemented and followed at all times.
Our training programs consist of the following:
Kết quả xổ số Wilo hôm nayRioCan will keep records of the training provided, including the dates on which the training was received and the number of participants.
All self-service kiosks at RioCan Properties incorporate accessibility features that consider accessibility for people with disabilities. When we design, procure or acquire self-service kiosks from way finding in our malls or paying for parking; ease of use, technical and structural features are always evaluated to ensure we provide a great customer experience for all our patrons.
Kết quả xổ số Wilo hôm nayRioCan will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services and policies including public safety information, in accessible formats or with communication supports. These formats could include but are not limited to:
We will also ensure that all RioCan websites meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws by 2021.
RioCan is an Equal Opportunity employer therefore; we want to ensure that every qualified applicant has an opportunity to apply for positions with the company. In order to facilitate that mission; all job postings shall include a statement that lets prospective applicants know that, if they ask for them, accommodations are available to support them in applying for the job and during the interviewing and assessment process. RioCan will notify staff that supports are available for those with disabilities and has in place a process to develop individual accommodation plans for employees. RioCan will provide updated information to its employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. RioCan takes into account the accessibility needs of employees with disabilities, as well as individual accommodation plans and when using the performance management process with respect to employees with disabilities.
RioCan meets accessibility laws when building or making major changes to public spaces. Public spaces include:
Kết quả xổ số Wilo hôm nayThe specifications for any of these changes are documented in our policy – HS-18 Accessibility Standards for New Builds and Major Renovations (Ontario)
Kết quả xổ số Wilo hôm nayRioCan has put procedures in place to prevent service disruptions to our accessible parts of our public spaces. Information regarding temporary disruptions and alternative services can be found on the mall’s website or by contacting Customer Service for that mall. Upon arriving, there will also be signage and customer service representatives that will be happy to direct you where you need to go while respecting your needs.
RioCan has modified or removed any existing policy that does not respect and promote the dignity and independence of people with disabilities. Any modifications made to our accessibility policies and any related policies will be for improving our ability to provide services to people with disabilities. Any change made to our accessibility policies or related policies will carefully take into account the impact on people with disabilities. Any provision of our accessibility policies or related policies that does not enhance our ability to provide goods and services to people with disabilities will be modified accordingly.
Make new or redeveloped:
Status: Complete
Maintain accessible elements of public spaces. Status: Complete
File an accessibility report. Status: Complete
Re-training of all Customer Service Staff Status: Complete
File an accessibility report. Status: NOT Complete
Make all RioCan websites meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws Status: NOT Complete
File an accessibility report. Status: NOT Complete